|Associate of Applied Science in Business|
Specialization in Call Center Management
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Getting a Call Center Management associate degree is a little outside the norm for most people. Many don't even know what a call center is, and have no idea that you can even get a degree managing one. Well, you can, and if you do you can expect to make great money in an interesting, fast-paced career.
There are thousands of call centers located all around the world, and basically what they do is handle customer service for small, medium, and large businesses and corporations. Many times when you call a company to ask a question or complain about something you're talking to a call center, not the company itself.
Call centers save businesses a lot of money, and they're a fast-growing industry thanks in large part to the rise of e-commerce. As more and more businesses spring up online, their need for a customer service department keeps growing right along with them. The industry is growing in record numbers, which means that job security is a big plus here.
Call center managers have a lot of responsibilities. They need to know how to sell products, how to handle difficult customers, how to manage a team, how to recommend new products or services to their clients, know how to accurately keep records, have the ability to do detective work in order to resolve customer issues, and much, much more. This is definitely a rewarding, challenging career to get into!
With a call center management associate degree you'll learn how to navigate through global business, you'll learn customer service skills, payroll accounting, strategic management, some business law, and much, much more. It's also helpful to learn a second language in this field. If you take the time to do this now, you'll have an edge over your competition when it comes time for you to start your career.
Call center managers perform a broad range of duties. They coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices. These supervisors are involved in the many services that allow organizations to operate efficiently, including telecommunications management and related customer service areas. With Howard College's Associate of Applied Science in Business Management with an emphasis in Call Center Management, you will learn the necessary skills to become part of the growing field. In this program, you will discover successful methods to provide a high level of customer service; research, analyze and resolve costumer questions, requests and problems, as well as develop and communicate call center standards, processes, and policies. You will also be able to supervise inbound call / email agents, produce and analyze call center reports.